Course agenda

Frequently asked questions

Course materials prepare participant to pass the exam. The materials are in English language.

They include:

  • Digital handbook that contains also a training presentation
  • Case study, exercises and sample answers
  • Exam candidate guidance
  • Mock exam with answers

The Kepner-Tregoe course will be of interest to individuals who:  

  • Service desk staff,
  • Problem managers,
  • Quality managers,
  • Analysts, technicians, subject matter experts, engineers and others responsible for resolution of critical incidents and problems.

There are no prerequisites to attend this course.

The main online training platforms we use is MS Teams and Zoom. We can also conduct training on  Webex platform on special request.

During the training, we also use tools such as Miro (for participants to work together), Quizzes (Easy LMS platform) and work in subgroups.

5 days before the training, the participant receives an invitation with access to the digital training materials and a link to the platform on which the meeting will take place.

All requirements are met in the training room, such as:

  • seat spacing,
  • disposable gloves, disinfectant and disposable masks,
  • the information board in connection with the state of the pandemic,
  • disposable sets of dishes and sweet snacks in the original packaging,
  • bottled water only.

Before starting the course, the participant must complete and sign a health questionnaire.

The most important benefits of training at Conlea

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Practical knowledge that will help you and your team grow.

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An international certificate recognized all over the world.

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Meet participant during a training s with similar challenges.

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Meeting people who may have ready solutions to your problems.

After successful completion of the Kepner-Tregoe Problem Management, students will:

  • Drives a high quality and consistent troubleshooting process.
  • Gets you to the root cause of problems faster.
  • Enables your team to think and communicate clearly and confidently under pressure.
  • Eliminates trial-and-error behavior, waste and loss of key data.
  • Creates a seamless information flow and knowledge sharing.
  • Ensures that everyone speaks the same "problem solving language".

Certification path

Kepner-Tregoe Problem Management course is one of
the Kepner-Tregoecertification path

Kepner-Tregoe Troubleshooting Foundations



Kepner-Tregoe Problem Management


Kepner-Tregoe Major Incident Management


What others say about Conlea ITIL Foundation course

Thank you for training! It is a long time since I participated in such a well-prepared and conducted training!

Sabina Grabowska

Sabina Grabowska

Incident Coordinator

Practical knowledge of the trainer enriched with real-life examples!

Bart Trzęsicki

Bartosz Trzęsicki

Global Transformation/Change Lead

The trainer showed a lot of experience, not only theoretical knowledge.

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Dominika Pacyna

Service Architect

A well-prepared trainer who can answer the most difficult questions, practical exercises.

0 (18)

Monika Kudaj

Major Incident Manager

Zdobyłam wiele narzędzi, aby móc lepiej wykonywać swoją pracę i doskonalić się.

Cátia Nunes

Cátia Nunes

Major Incident Process Lead

Trener był bardzo angażujący i wchodził w interakcję z każdym z osobna, pomimo braku bezpośredniego kontaktu i bycia online.

Alan Davies

Alan Davies

Lead Solution Architect