The course materials are based on official ITIL 4 Foundation guidance and many years of experience of our trainers. Course materials prepare participant to pass the exam. The materials are in English language.
The exam is in closed-book format with 40 multiple-choice questions. The pass score is 65%. The exam lasts for 60 minutes. The exam is available as web-based or paper-based (only in a classroom course).
The participant receives an exam voucher, which can be used within the time period specified (max. 1 year). The exam voucher can be redeemed directly at PeopleCert. The exam is taken online proctored via web camera by the PeopleCert invigilator.
Duration of the exam: 60 minutes.
Books or any other materials cannot be used during the exam.
When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (75 minutes in total) and can use the English-Polish dictionary.
The target audience for ITIL 4 Foundation qualification is:
The main online training platforms we use is MS Teams and Zoom. We can also conduct training on Webex platform on special request.
During the training, we also use tools such as Miro (for participants to work together), Quizzes (Easy LMS platform) and work in subgroups.
5 days before the training, the participant receives an invitation with access to the digital training materials and a link to the platform on which the meeting will take place.
All requirements are met in the training room, such as:
Practical knowledge that will help you and your team grow.
An international certificate recognized all over the world.
Meet participant during a training s with similar challenges.
Meeting people who may have ready solutions to your problems.
Global Transformation/Change Lead
Major Incident Manager