Course agenda

Frequently asked questions

The course materials are based on official ITIL 4 Foundation guidance and many years of experience of our trainers. Course materials prepare participant to pass the exam. The materials are in English language.

They include:

  • Digital handbook that contains also a training presentation
  • Case study, exercises and sample answers
  • Exam candidate guidance
  • Mock exam with answers

The exam is in closed-book format with 40 multiple-choice questions. The pass score is 65%. The exam lasts for 60 minutes. The exam is available as web-based or paper-based (only in a classroom course).

The participant receives an exam voucher, which can be used within the time period specified (max. 1 year). The exam voucher can be redeemed directly at PeopleCert. The exam is taken online proctored via web camera by the PeopleCert invigilator.

Duration of the exam: 60 minutes.

Books or any other materials cannot be used during the exam.

When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (75 minutes in total) and can use the English-Polish dictionary.

The target audience for ITIL 4 Foundation qualification is:

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

None, although a familiarity with IT service delivery will be beneficial.

The main online training platforms we use is MS Teams and Zoom. We can also conduct training on  Webex platform on special request.

During the training, we also use tools such as Miro (for participants to work together), Quizzes (Easy LMS platform) and work in subgroups.

5 days before the training, the participant receives an invitation with access to the digital training materials and a link to the platform on which the meeting will take place.

All requirements are met in the training room, such as:

  • seat spacing,
  • disposable gloves, disinfectant and disposable masks,
  • the information board in connection with the state of the pandemic,
  • disposable sets of dishes and sweet snacks in the original packaging,
  • bottled water only.
Before starting the course, the participant must complete and sign a health questionnaire.

The most important benefits of training at Conlea

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Practical knowledge that will help you and your team grow.

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An international certificate recognized all over the world.

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Meet participant during a training s with similar challenges.

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Meeting people who may have ready solutions to your problems.

After successful completion of the ITIL 4 Foundation course, students will:

  • Understand the key concepts of service management, describe the key concepts of creating value with services and service relationships.
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management.
  • Understand the four dimensions of service management.
  • Understand the purpose and components of the ITIL service value system.
  • Understand the activities of the service value chain, and how they interconnect and how this supports value streams.
  • Know the purpose and key terms of 18 ITIL practices.
  • Understand 7 ITIL practices.

Certification path

ITIL4 Foundation is the first step
on the ITIL4 certification path

ITIL4 Foundation


ITIL 4 Specialist Create, Deliver and Support



ITIL 4 Specialist High Velocity IT



ITIL 4 Specialist Drive Stakeholder Value



ITIL 4 Strategist Digital & IT Strategy



ITIL 4 Strategist Direct Plan and Improve


What other say about Conlea courses

Thank you for training! It is a long time since I participated in such a well-prepared and conducted training!

Sabina Grabowska

Sabina Grabowska

Incident Coordinator

Practical knowledge of the trainer enriched with real-life examples!

Bart Trzęsicki

Bartosz Trzęsicki

Global Transformation/Change Lead

The trainer showed a lot of experience, not only theoretical knowledge.

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Dominika Pacyna

Service Architect

A well-prepared trainer who can answer the most difficult questions, practical exercises.

Monika Kudaj

Monika Kudaj

Major Incident Manager