Course Agenda

Frequently Asked Questions

Zdobycie certyfikatu jest możliwe tylko do końca 2021. Po tym czasie szkolenia ITIL w wersji 3 przestana być dostarczane przez AXELOS i będzie można tylko zdobyć certyfikat dla najnowszej wersji ITIL4.

The course materials are base on official ITIL 3 guidance and many years of experience of our trainers. Course materials enable preparation of the participant to pass the exam. The materials are in English language.

They include:

  • Digital handbook that contains also a training presentation
  • Case study, exercises and sample answers
  • Exam candidate guidance
  • Mock exam with answers

The exam contains forty (40) multiple-choice questions. The pass score is 70% (28 out of 40 questions).

  • The examination is open book, i.e. the ITIL® Practitioner Guidance publication is allowed for reference during the examination.
  • If English is candidate‛s second language, candidate is allowed to use dictionary and is granted 22 minutes extra time (131 minutes in total).
  • Upon successful passing of the ITIL Practitioner exam, the student will be recognized with 3 credits in the ITIL qualification scheme.

  • IT management and IT support staff
  • IT consultants
  • Key business representativers: business managers, business process owners
  • IT developers
  • service providers and system integrators staff
  • those involved in service or process improvement inituatives
  • professionals certified in ITIL Foundation, who wish to pursue ITIL Practitioner Certification 

  • ITIL Foundation certificate

All requirements are met in the training room, such as:

  • seat spacing,
  • disposable gloves, disinfectant and disposable masks,
  • the information board in connection with the state of the epidemic,
  • disposable sets of dishes and sweet snacks in the original packaging,
  • bottled water only.

Before starting the training, the participant must complete and sign a health questionnaire on the day it begins.


The main online training platform we use is MS Teams. We can also conduct training on the Zoom and Webex platforms on special request.

During the training, we also use tools such as Miro (for participants to work together), Quizzes (Easy LMS platform) and work in subgroups.

5 days before the training, the participant receives an invitation with access to the training materials in electronic version and a link to the platform on which the meeting will take place.

The most important values

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Practical knowledge that will help you and your team grow.

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An international certificate recognized all over the world.

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Meet participant during a training s with similar challenges.

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Meeting people who may have ready solutions to your problems.

After successful completion of the ITIL Practitioner course, students will:

  • Understand the principles (Guaiding Principles) that are important drivers of Continual Service Improvement (CSI)
  • Able to apply the ITSM guidance principles in a real-world context
  • Able to apply the CSI approach tailored to organization
  • Connect and align ITIL with other frameworks, good practices, and methodologies, such as Lean, DevOps, Agile, and SIAM
  • Able to use measurements and metrics
  • Understand how to communicate effectively
  • Able to apply organizational change management

Opinie o szkoleniach Conlea

Thank you for training! It is a long time since I participated in such a well-prepared and conducted training!

Sabina Grabowska

Sabina Grabowska

Incident Coordinator

Practical knowledge of the trainer enriched with real-life examples!

Bart Trzęsicki

Bartosz Trzęsicki

Global Transformation/Change Lead

The trainer showed a lot of experience, not only theoretical knowledge.

0 (17)

Dominika Pacyna

Service Architect

A well-prepared trainer who can answer the most difficult questions, practical exercises.

0 (18)

Monika Kudaj

Major Incident Manager