Course Agenda

Frequently Asked Questions

The course materials are base on official ITIL 4 guidance and many years of experience of our trainers. Course materials enable preparation of the participant to pass the exam. The materials are in English language.

They include:

  • Digital handbook that contains also a training presentation
  • Case study, exercises and sample answers
  • Exam candidate guidance
  • Mock exam with answers

The exam is a closed book, forty (40) multiple-choice questions. The pass score is 65% (26 out of 40 questions).

  • Accredited training is strongly recommended but not a prerequisite.
  • The is closed-book. If English is candidate‛s second language, candidate is allowed to use dictionary and is granted 15 minutes extra time (75 minutes in total).
  • Upon successful passing of the ITIL Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme.

  • IT Management and IT Support Staff
  • IT Consultants 
  • Key business representativers: Business Managers, Business Process Owners
  • IT Developers
  • Service Providers and System Integrators Staff
  • Professionals pursuing ITIL Foundation Certification 

None, although a familiarity with IT service delivery will be beneficial

All requirements are met in the training room, such as:

  • seat spacing,
  • disposable gloves, disinfectant and disposable masks,
  • the information board in connection with the state of the epidemic,
  • disposable sets of dishes and sweet snacks in the original packaging,
  • bottled water only.

Before starting the training, the participant must complete and sign a health questionnaire on the day it begins.

The main online training platform we use is MS Teams. We can also conduct training on the Zoom and Webex platforms on special request.

During the training, we also use tools such as Miro (for participants to work together), Quizzes (Easy LMS platform) and work in subgroups.

5 days before the training, the participant receives an invitation with access to the training materials in electronic version and a link to the platform on which the meeting will take place.

The most important values

Practical knowledge that will help you and your team grow.

An international certificate recognized all over the world.

Meet participant during a training s with similar challenges.

Meeting people who may have ready solutions to your problems.

After successful completion of the ITIL 3 Foundation course, students will:

  • Identify the key principles and concepts of IT Service Management.
  • Identify the benefits of implementing ITIL in an organization.
  • Identify the Service Management processes and how they map to the Service Lifecycle.
  • Identify the basic concepts and definitions related to the Service Lifecycle.
  • Identify the activities and roles involved with the Service Lifecycle.
  • Identify the relationship of each component of the Service Lifecycle and how they map to other components.
  • Identify the factors that affect the effectiveness of the Service Lifecycle.

Opinie o szkoleniach Conlea

Thank you for training! It is a long time since I participated in such a well-prepared and conducted training!

Sabina Grabowska

Sabina Grabowska

Incident Coordinator

Practical knowledge of the trainer enriched with real-life examples!

Bart Trzęsicki

Bartosz Trzęsicki

Global Transformation/Change Lead

The trainer showed a lot of experience, not only theoretical knowledge.

0 (17)

Dominika Pacyna

Service Architect

A well-prepared trainer who can answer the most difficult questions, practical exercises.

0 (18)

Monika Kudaj

Major Incident Manager