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Course Agenda

Frequently Asked Questions

The course materials are base on official ITIL 4 guidance and many years of experience of our trainers. Course materials enable preparation of the participant to pass the exam. The materials are in English language.

They include:

  • Digital handbook that contains also a training presentation
  • Case study, exercises and sample answers
  • Exam candidate guidance
  • Mock exam with answers

The exam is in closed-book format with 40  questions. The pass score is 70%. The exam lasts for 90 minutes. The exam is available as web-based or paper-based.

The participant receives an exam voucher, which can be used within the time period specified by the participiant (max. 1 year). The exam is conducted online with an examiner on the part of the PeopleCert examining organization.

Duration of the exam: 90 minutes.

Books cannot be used during the exam.

When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (75 minutes in total) and can use the English-Polish dictionary.

The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

Hold an ITIL 4 Foundation Certificate (holders of Foundation certificate from an earlier version of ITIL , e.g.: earlier ITIL qualifications, must pass the current ITIL Foundation exam before attending this course)

There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable

All requirements are met in the training room, such as:

  • seat spacing,
  • disposable gloves, disinfectant and disposable masks,
  • the information board in connection with the state of the epidemic,
  • disposable sets of dishes and sweet snacks in the original packaging,
  • bottled water only.

Before starting the training, the participant must complete and sign a health questionnaire on the day it begins.

The main online training platform we use is MS Teams. We can also conduct training on the Zoom and Webex platforms on special request.

During the training, we also use tools such as Miro (for participants to work together), Quizzes (Easy LMS platform) and work in subgroups.

5 days before the training, the participant receives an invitation with access to the training materials in electronic version and a link to the platform on which the meeting will take place.

The most important values

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Practical knowledge that will help you and your team grow.

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An international certificate recognized all over the world.

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Meet participant during a training s with similar challenges.

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Meeting people who may have ready solutions to your problems.

After successful completion of the Specialist Drive Stakeholder Value course, students will:

  • Understand how customer journeys are designed
  • Understand how to target markets and stakeholders
  • Understand how to foster stakeholder relationships
  • Understand how to align expectations and agree upon details of service
  • Understand how to onboard and off-board customers and users
  • Understand how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Understand how to realize and validate service value

Certification path

ITIL4 Specialist Drive Stakeholder Value is the next step 
on the ITIL4 certification path
ITIL

ITIL4 Foundation

read more...

ITIL

ITIL 4 Specialist Drive Stakeholder Value

ITIL

ITIL 4 Specialist High Velocity IT

read more...

ITIL

ITIL 4 Specialist Create, Deliver and Support

read more...

ITIL

ITIL 4 Strategist Digital & IT Strategy

read more...

ITIL

ITIL 4 Strategist Direct Plan and Improve

read more...

What other say about Conlea courses

Thank you for training! It is a long time since I participated in such a well-prepared and conducted training!

Sabina Grabowska

Sabina Grabowska

Incident Coordinator

Practical knowledge of the trainer enriched with real-life examples!

Bart Trzęsicki

Bartosz Trzęsicki

Global Transformation/Change Lead

The trainer showed a lot of experience, not only theoretical knowledge.

Dominika Pacyna

Dominika Pacyna

Service Architect

A well-prepared trainer who can answer the most difficult questions, practical exercises.

Monika Kudaj

Monika Kudaj

Major Incident Manager