The course materials are base on official ITIL 4 guidance and many years of experience of our trainers. Course materials enable preparation of the participant to pass the exam. The materials are in English language.
The participant receives an exam voucher, which can be used within the time period specified by the participiant (max. 1 year). The exam is conducted online with an examiner on the part of the PeopleCert examining organization.
Duration of the exam: 90 minutes.
Books cannot be used during the exam.
When taking the exam in English, a candidate whose native language is not English is given an additional 15 minutes of time (75 minutes in total) and can use the English-Polish dictionary.
ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
Hold an ITIL 4 Foundation Certificate (holders of Foundation certificate from an earlier version of ITIL , e.g.: earlier ITIL qualifications, must pass the current ITIL Foundation exam before attending this course)
There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
All requirements are met in the training room, such as:
Before starting the training, the participant must complete and sign a health questionnaire on the day it begins.
The main online training platform we use is MS Teams. We can also conduct training on the Zoom and Webex platforms on special request.
During the training, we also use tools such as Miro (for participants to work together), Quizzes (Easy LMS platform) and work in subgroups.
5 days before the training, the participant receives an invitation with access to the training materials in electronic version and a link to the platform on which the meeting will take place.
Practical knowledge that will help you and your team grow.
An international certificate recognized all over the world.
Meet participant during a training s with similar challenges.
Meeting people who may have ready solutions to your problems.
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