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Course Agenda

Frequently Asked Questions

The course materials are base on official ITIL 3 guidance and many years of experience of our trainers. Course materials enable preparation of the participant to pass the exam. The materials are in English language.

They include:

  • Digital handbook that contains also a training presentation
  • Case study, exercises and sample answers
  • Exam candidate guidance
  • Mock exam with answers

70% (28 out of 40 possible points) pass the exam.

  • Evidence of ITIL Foundation Certificate and completion of  ITIL Service Strategy Lifecycle course from an Accredited Training Provider is required to sit the exam.
  • It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the and the associated areas of the ITIL Service Management Practice core guidance, in particular Service Strategy publication in preparation for the examination.

  • Individuals who have their ITIL Foundation Certificate who want to purse the intermediate and advanced level ITIL certifications.
  • Individuals who require a deeper understanding of the ITIL Service Strategy stage of the ITIL Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy
  • A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers involved in the management, coordination and integration of strategy activities within the Service Lifecycle.
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None

All requirements are met in the training room, such as:

  • seat spacing,
  • disposable gloves, disinfectant and disposable masks,
  • the information board in connection with the state of the epidemic,
  • disposable sets of dishes and sweet snacks in the original packaging,
  • bottled water only.

Before starting the training, the participant must complete and sign a health questionnaire on the day it begins.

 

The main online training platform we use is MS Teams. We can also conduct training on the Zoom and Webex platforms on special request.

During the training, we also use tools such as Miro (for participants to work together), Quizzes (Easy LMS platform) and work in subgroups.

5 days before the training, the participant receives an invitation with access to the training materials in electronic version and a link to the platform on which the meeting will take place.

The most important values

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Practical knowledge that will help you and your team grow.

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An international certificate recognized all over the world.

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Meet participant during a training s with similar challenges.

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Meeting people who may have ready solutions to your problems.

After successful completion of the ITIL Intermediate Service Strategy Lifecycle course, students will:

 

  • Understanding Service Management as a Practice and Service Strategy principles, purpose and objective
  • Understanding how all Service Strategy processes interact with other Service Lifecycle processes
  • The activities, methods and functions used in each of the Service Strategy processes
  • The roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
  • How to measure Service Strategy performance
  • Understanding technology and implementation requirements in support of Service Strategy
  • The challenges, critical success factors and risks related with Service Strategy

Opinie o szkoleniach Conlea

Thank you for training! It is a long time since I participated in such a well-prepared and conducted training!

Sabina Grabowska

Sabina Grabowska

Incident Coordinator

Practical knowledge of the trainer enriched with real-life examples!

Bart Trzęsicki

Bartosz Trzęsicki

Global Transformation/Change Lead

The trainer showed a lot of experience, not only theoretical knowledge.

0 (17)

Dominika Pacyna

Service Architect

A well-prepared trainer who can answer the most difficult questions, practical exercises.

0 (18)

Monika Kudaj

Major Incident Manager