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Course Price
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Exam price
no exam associated with the course
1 day

Increase the Performance of your Business through the creation of a high performing IT department.

Your team runs the IT department of one of the World’s largest Pizza companies. Your task is to support the business with excellent IT products and services. The market is highly competitive which forces your Business to design new products, develop powerful marketing and sales initiatives and develop a high level of operating excellence with a fast, low cost, high quality order and delivery process. IT plays an important role in enabling the business to achieve its strategic aims. Your challenge is to align yourself with business demands and organize your IT capabilities in such a way that the Business can achieve its targets for lowering operational costs, increasing revenue and market share, and increasing customer satisfaction and loyalty.


This Business Simulation is developed for the following target groups:

  • Business Management
  • Business Employees
  • IT Management
  • ITSM Process Managers
  • ITSM Service Level Managers
  • ITSM Service Managers

Objectives and Benefits

This Business Simulation will teach the participants how to become a High Performance IT department. The team(s) will be faced with the need to align their IT capabilities to changing business needs, reflecting the challenges facing many IT organizations:

  • How to deliver agreed IT Services with limited resources. Limited in terms of budget and employees.
  • How to minimize your IT costs by optimizing ITSM people, processes and supporting technology.
  • How to use your Supplier effectively.
  • How to prioritize IT investments and workload, in terms of Maintenance & Support and Innovation & Development.
  • How to translate Business Requirements into the required IT Services.
  • How to plan application development activities, prioritize the projects/changes planned on the Change Calendar.
  • How to minimize potential business risks threats to continuity caused by poor availability, capacity and security of the IT services.
  • How to realize and demonstrate business value.

This Business Simulation will teach the group how to deploy the People, Process, Product and Partner capabilities to create a High Performing IT department.


  • None

Delivery Methods

Click below to learn more about the method:

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Day 1

1. Introduction
2. Round 1
3. Round 2
4. Round 3
5. Round 4
6. Summary                                  

Organizational Logistics

  • Business Simulation is usually organized as In-house training.
  • Can suplement COBIT 5 Foundation course
  • Number of participants: between 10 and 14

Training Materials

  • Game participant materials
  • Notebook
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