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Professional Business Simulations, or serious games, are interactive workshops in which teams of employees work on challenging issues within a simulated environment. The environment can be the same or a totally different context to the 'normal' working environment. In a simulation each participant will play a role and has specific tasks, responsibilities and authority.

The "Apollo 13 – an ITSM case experience™" simulation game is an intense, one-day training in which ITIL concepts and processes are experienced through the use of an interactive game.

In this training, real life situations taken from the Apollo 13 mission are simulated. You will work in a team, playing the roles of the Mission Control Center in Houston. Your mission: bring the crippled spacecraft and its crew safely home. By doing so, you and your colleagues will learn and experience all the benefits of ITIL best practice solutions.

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By investigating the Apollo 13 case, attendees will experience how ITIL processes have been used in other environments. By the end of the workshop, participants will understand:

  • The interdependency of processes
  • The processes' impact on business continuity
  • What it takes to make a process “work”
  • How good designs can improve the performance of the service department
  • How to design and apply processes aimed at realizing a set of Service Level Agreements
  • How to improve working processes by designing and implementing as a team
  • The importance of communication and teamwork
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Apollo 13

Apollo 13 - an ITSM case experience™ Business Simulation

The Phoenix Project simulation game is an intense, one-day training in which DevOps concepts and approach are experienced through the use of an interactive game.

The Phoenix Project

We all know the typical IT behaviors and complains about developers
throwing seemingly untested solutions over the wall into production and leaving operations to pick up the pieces. On the other hand, we hear development complaining about the barriers put up by operations that delay deployment, or workload demands placed on developers from IT Operations like small updates, fixing issues and applications not working. The increasing penetration of IT into all areas of the business and the desire for ever more and ever faster customer facing solutions is compounding the issues even more. As a result, the workload on development and IT Operations is growing, workflows are stuck and, IT Projects are failing, business executives are angry and frustrated, seeing lost business opportunities and risks to business operations.

Gene Kim, Kevin Behr and George Spafford wrote an excellent novel
“The Phoenix Project” about an organization facing these challenges and how the applied DevOps principles to realize significant improvements and business value.

This simulation is built around this ground breaking book and let you experience the dynamics of the book.

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By the end of the workshop, participants will understand:

  • How to apply DevOps principles in a real life situation?
  • How to find the right balance between delivering your SLA requirements and your IT Projects according to plan?
  • How to experience how DevOps can bring serious value to your business?
  • How to increase the efficiency and effectiveness of your IT Department?
  • How to create better flow in your teams?
  • How to develop people’s skills to act in a DevOps environment?
  • How to show business their responsibilities in making IT Projects more successful?
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The Phoenix Project

The Phoenix Project – DevOps Business Simulation

Jest to dynamiczna symulacja biznesowa, która przenosi grupę uczestników do czasów starożytnego Egiptu.

Zadaniem zespołu jest stworzenie organizacji projektowej, która zbuduje sławne Piramidy Cheops'a. Podczas jednodniowej sesji grupa będzie zmagała się z wieloma wyzwaniami starożytnych Egipcjan np. z wylewami Nilu, wojnami, czy też niespodziewaną zmianą woli rządzącego Faraona. Celem do realizacji dla zespołu jest ukończenie projektu w danym czasie, zakresie, budżecie i w planowanej jakości.

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Why Challenge of Egipt?

Between 60 - 80% of projects fail to realize the required results. Despite the enormous amount of PM certificates in PMI or Prince2. This is generally not because of the lack of education or theory, but lack of understanding of how to translate theory into practice, or the lack of the right behaviors within the team. If you want to learn how to translate theory into practice, assess your project behavior and processes, and identify how to improve your project management performance, this simulation can help.
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The Challenge of Egypt

The Challenge of Egypt™ Business Simulation (PRINCE2/PMI)

Increase the Performance of your Business through the creation of a high performing IT department.


Your team runs the IT department of one of the World’s largest Pizza
companies. Your task is to support the business with excellent IT
products and services. The market is highly competitive which forces
your Business to design new products, develop powerful marketing and
sales initiatives and develop a high level of operating excellence with
a fast, low cost, high quality order and delivery process. IT plays an
important role in enabling the business to achieve its strategic aims.

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By the end of the workshop, participants will understand:

  • How to deliver agreed IT Services with limited resources in terms of budget and employees.
  • How to minimize your IT costs by optimizing ITSM people, processes and supporting technology.
  • How to use your Supplier effectively.
  • How to prioritize IT investments and workload, in terms of Maintenance Support and Innovation & Development.
  • How to translate Business Requirements into the required ITServices.
  • How to plan application development activities, prioritize the projects/changes planned on the Change Calendar.
  • How to minimize potential business risks threats to continuity causedby poor availability, capacity and security of the IT services.
  • How to realize and demonstrate business value.
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Increase the Performance of your Business through the creation of a high performing IT department.

Learning solution to drive effective and efficient technical troubleshooting.

Problem Solving

The Solve Troubleshooting Simulation invites learners to practice their problem solving skills in a safe-to-fail virtual environment and accelerate the transfer of skills from the classroom to back on-the-job. Learners are challenged to apply their skills quickly and efficiently under pressure, including group discussions and real-time coaching from the instructor. The focus is on troubleshooting skill, not theoretical models, we allow people to fail, learn from experience and improve. No metter what is your or your team baseline, you will be a better troubleshooter after this unique simulation.

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By the end of the workshop, participants will understand:

  • How to drive effective and efficient technical troubleshooting.
  • How to solve problems under pressure and restore operations safely and quickly
  • How to prevent recurring incidents and implement successful changes.
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SOLVE Simulator

SOLVE Incident and Problem Solving Simulator Training

A next generation ITSM simulation by GamingWorks

Problem Solving

We have used ITSM practices such as ITIL® to bring our Apollo 13 mission to the moon. Since then the world has changed. Technology has changed. Customer expectations have changed and there are more competitors able to provide space services. MarsLander is the next generation of space technology. Bringing a MarsLander to Mars requires a higher level of ITSM capabilities.

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This simulation is about exploring and experiencing how you can transform your current IT organization into a more Agile and Lean organization based on ITSM Next Generation principles such as ITIL4®, VeriSM™., Agile Service Management to name but a few. The following aspects will be experienced and discussed:

  • What is the essence of ITSM Next generation?
  • How can we increase the flow of work?
  • How can we integrate vendors into our services?
  • How to work closer together with development?
  • How to continuously improve our services?
  • How to become a flexible service organization that responds rapidly to changing demands?
  • How to become more customer focused, and develop this ‘customer thinking’ into our teams?
  • How to effectively manage workload (end-to-end) and how to reduce unplanned work?
  • How to increase customer and employee satisfaction?
  • How to use ITSM Next Generation capabilities to deliver business Value?
  • How to apply continual improvement as an end-toend capability?
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MarsLander II®

Gra symulacyjna MarsLander II®

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